Of course, I understand Roaming but missed the message about it applied on arrival since I believe wasn’t part of my plan but then that doesn’t stop me not to use my handset I bought with my own money to connect wireless for other services like what’s app usage when I am abroad.
Whats App calls and text are free at my disposal and not barred.
In addition, during contract renewals someone negligently left my spending cap on and didn’t apply when I asked it to be applied since I have a minor and a child with special needs on my other sim usage.
My understanding of sim free contract applies to the amount I agreed every month my contract should be capped on that is £10 every monthly cycle.
There’s broad difference between monthly contract agreement and just ordering a sim for £10 for 12 months.
Ee are supposed to support and protect vulnerable customers but not to distort from them. It usual if someone pays £10 and within 6days they get billed for £325.00. They could have stopped my services immediately to avoid me going extra than allowing this to happen.
