Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 14341 Views
  • 2 replies
  • 13 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 10410 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 82501 Views
  • 290 replies
  • 89 Helpful

Resolved! Texts from UAE to uk

Hi we will be visiting UAE soon and are wondering what the charges are for texts and phone calls back to the UK. Any help appreciated. 

pjby50 by Visitor
  • 798 Views
  • 1 replies
  • 2 Helpful

Resolved! Roaming data in Australia

Hi I will be in Australia  for two weeks first week is the last week of March and the second week is the first week of April. Does this me that I have to buy two one month data roaming allowances?

Mrex by Explorer
  • 799 Views
  • 4 replies
  • 6 Helpful

Resolved! How to post a query

Hi I am overseas and have added a roam abroad pass to my account on a rolling monthly basis. I have a spend cap of £50. Does the roam abroad charge set against my monthly spend cap or is the spend cap for non contracted adhoc usage. I'm really confus...

Roaming

Ok had the same issue !

Dauntsey by Visitor
  • 406 Views
  • 1 replies
  • 0 Helpful

Resolved! Roaming is USA

I am travelling to the US at the weekend and spending a week out there.I am trying to find out whether I can use my current 100Gb of data or whether I need to purchase one of the roaming add-ons.None of the information I have found to read is very cl...

JoeJ81 by Explorer
  • 1007 Views
  • 3 replies
  • 4 Helpful

Can't make calls in USA

I have the same problem. I have roaming, I received the welcome text from EE when I arrived in the USA and I can use data but can't call. I just get the message 'not registered on the network'. I made sure that there is no cap on my account before le...

CEL30 by Investigator
  • 1099 Views
  • 5 replies
  • 1 Helpful

Gifted Data Not Working in Europe

Hi,I am on holiday and ran out of data, my dad sent me 40GB but for some reason I can’t use it! My roaming is on and my EE account says I have 40GB to use but still got a text saying that I ran out of data - there’s no way I used 40GB in 30 minutes! ...

Cmay04 by Investigator
  • 1264 Views
  • 9 replies
  • 1 Helpful

Roam Abroad Pass

I'm trying to apply for a Roam Abroad Pass as I'll be visiting three EU countries over a period of 15 days. It would appear the process only allows me to enter one country and not all of the three I intend to visit. Is there any way around this?

Tombster by Explorer
  • 953 Views
  • 4 replies
  • 4 Helpful

Roaming in romania

Hi , why may sim card  is not working any more in Romania,  despite recharging the sim card, I can't receive phone calls,  I can't call customer service,  ? 

Resolved! EU Roaming

Is Norway included in the the EU roaming package

ToonDop by Explorer
  • 695 Views
  • 2 replies
  • 1 Helpful