Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by • EE Community Support Team
  • 17023 Views
  • 2 replies
  • 13 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by • EE Community Support Team
  • 11895 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by • EE Knowledge Specialist
  • 87773 Views
  • 293 replies
  • 90 Helpful

Resolved! ‘No service’ in Morocco

Please can anyone help me. I’m in Morocco (non EU) and I cannot connect my phone to a mobile network. It says ‘no service’ on top left corner of screen. My mobile is completely dead when I try to call 150 and I can’t receive texts which means I can’t...

Network problem abroad

There is abroad network problem on saturday did not work on Luxembourg, yesterday in germany for what we are paying extra alot if doesnt work, worse network i ever used 

Resolved! Set up and paid for roaming through app, won’t connect SOS only.

I have same issue. Arrives in Texas, set up and paid for roaming through app, won’t connect SOS only. Called technical services via skype, no fix just wait and see after 24 hours and call again. I’ve been to uk numerous times and never had issue befo...

ChrisE56 by • Explorer
  • 1034 Views
  • 4 replies
  • 4 Helpful

Resolved! Roam Abroad in Serbia

Hello, How can I add Serbia on my roam date pass , I am only stay here for 3 days, problem not use much just search a points of interest place and google map. I have checked EE community chats, there says THIS and add the area , where can I find the ...

Xiu1 by • Visitor
  • 1368 Views
  • 1 replies
  • 1 Helpful

WiFi calls charges from my balance !

Hi there just started pay as you go with EE and I’m getting charged for a WiFi call abroad !was previously with giff gaff and it didn’t charge me, even after turning my phone into flight mode and turning off cellular network I still get charged has a...

kamiorl by • Investigator
  • 4616 Views
  • 18 replies
  • 10 Helpful

Resolved! iPad data not working abroad

Hello all. I have a new Apple iPad that's on contract with EE. Works fine in the UK but doesn't abroad. Add-on.ee.co.uk - says I am roaming abroad and have plenty of data but any other website outside of EE doesn't work. I can log in to my EE account...

Use of phone abroad

I go to Bali on 13/10/2024 to 21/10/2024 and then Australia from 21/10/2024 to 8/11/3024 , how do I organise the use of my phone whilst abroad please?

609126 by • Visitor
  • 692 Views
  • 2 replies
  • 3 Helpful

I cannot get through to ANY numbers

This is happening to me But I cannot get through to ANY numbers to rectify this. I went through your AI service and it said Roaming was activated but I still don't have any service not has any text been sent through  My husband is on O2 and he can't ...

Mckemble by • Investigator
  • 1488 Views
  • 9 replies
  • 6 Helpful

Roaming not working

Well I've tried phoning EE from the US about the problem. Having to use Skype of course because I can't make overseas calls. The auto response says that roaming is active but I still can't make outgoing calls to anywhere but  US Numbers. Rebooted pho...

Roaming in USA.

I am having the same problem in the USA. Roaming was activated while inThe UK. I can't make or receive phonecalls and have spent lots more getting more data . I paid the £25, increased my spend cap, bought more data, paid for extra minutes and yet  m...