Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 2265 Views
  • 4 replies
  • 18 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 37986 Views
  • 288 replies
  • 89 Helpful

Resolved! Netgear Nighthawk M2 on EE Data SIM - Mobile Broadband Disconnected

Hi EveryoneI’ve been using a Netgear Nighthawk M2 with an unlimited data sim for the past couple of years and it has worked perfectly. A week ago it has decided not to connect to 4g and is constantly ‘searching’ and displays a message “Mobile Broadba...

DIYDave66 by Investigator
  • 2374 Views
  • 11 replies
  • 1 Helpful

Roaming data

Currently I am abroad , my sim only plan comes with unlimited data. Bought Roam abroad pass and I know that I can use up to 50gb per billing cycle , but how can I track how much data  been used? It will not show on my app. Any ideas? Apart from track...

baldi87 by Contributor
  • 632 Views
  • 7 replies
  • 0 Helpful

Checking data usage on unlimited contract

Hello,I am currently abroad and want to check my data usage to see how close I am to the 50GB fair usage allowance. However, when I do it via the website it gives a list of overlapping “stacked” and “expired” numbers that I have no idea how to interp...

py9mrg by Investigator
  • 1305 Views
  • 14 replies
  • 0 Helpful

Unlimited data abroad

Why am I being asked to buy data abroad when I am on an unlimited plan? I called EE last month to confirm my data plan would work abroad and was told there would be no extra charges.

AlexM224 by Investigator
  • 1613 Views
  • 15 replies
  • 11 Helpful

Data Cap: Daily Rate and Roam Abroad Pass

I am 9 days into a 21 day stay in the EU. Typically the inclusive daily rate has met my needs and didn't think to look at the data cap or the Roam Abroad Pass for a trip this long. So here is my problem: I've hit the data cap. But I can't be without ...

HELP!! How to buy roaming data abroad

I feel like I am going insane why is it so so difficult to buy a roaming data pack whilst abroad!?! I am on sim only PAYG. I have tried numerous times that I have lost count, buying roaming data from the EE app (useless) never loads….errors etc.  Wil...

Resolved! Data on mobile routers

Hi All,I was supplied by EE with a small mobile router that worked brilliantly until it ran out of data.   Fair enough but I had an awful job trying to buy more data (I was in France at the time)  On returning home I asked on here and got information...

Vennwood by Skilled Contributor
  • 720 Views
  • 12 replies
  • 4 Helpful

Data

I've just arrived in Turkey and am getting no 5g, 4g etc.  Any ideas?

Resolved! Data abroad

I am going to the USA  (from the UK) for a year, and I was wondering if I can use my existing UK data or whether I have to get a USA data add-on, and if the latter what is the cheapest way of doing it?