Stuck in USA ee are rubbish!

[Dan516]

I am stuck in the USA and can’t make calls to ee and need to urgently. There is no way to contact ee. 
an awful provider cutting corners again.

What can I do? 

[bristolian]

When you say "I have roaming enabled", can you confirm exactly what basis you have for saying that? Several times asked, but none responded beyond "I have travelled extensively to the USA and have had no trouble before.". To avoid doubt, are you saying that you have used this phone (SIM, to be exact) in the US previously?

On this specific trip, have you been able to send or receive texts previously? This includes the welcome text message on first arrival.

Have you been able to make or receive calls previously? Have you been able to use mobile data previously? Are the symptoms the same across each available local network, having tried each one manually?

All these questions are driving at whether you have roaming enabled - many users travel abroad without it being enabled and find themselves with no coverage abroad. In the absence of confirmation to the contrary, this could explain your symptoms.

[Chris_B]

@Dan516   Did you text ROAMING to 150 before you left the UK ? 

and as I see no one mention this yet.   There is no email address you can use for customer support as emails are too slow to deal with customer issues. 

Live chat is available via the EE app under help.  

You say “ I have travelled extensively to the USA and have had no trouble before. ”.  Is that with this contract?  and as EE are you provided?  

[Schockwave]

@Dan516 , I have just read, that turning off 5G should work, so long as you have roaming enabled on your account.

EE are not rubbish, unfortunately, Skype has now been switched off, so unless Teams from Microsoft works and you can make a call for free or using another web based app to call, that is the only way to talk to customer service, but not sure what you expect EE to do, as you are roaming.