Stuck in USA ee are rubbish!

[Dan516]

I am stuck in the USA and can’t make calls to ee and need to urgently. There is no way to contact ee. 
an awful provider cutting corners again.

What can I do? 

[XRaySpeX]

@Dan516 : Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi. 

[Chris_B]

@Dan516  Care to explain how EE are cutting corners?   The ability to use your device abroad is down to you to make sure roaming is enabled on your account before you leave the UK.   

[Dan516]

Yes have roaming. 


[mod edit: removed email signature as includes company details]

[Dan516]

I have roaming and ee is cutting corners because they have no email or text 
chat 


[mod edit: removed email signature as includes company details]

[XRaySpeX]

How do you have roaming? What did you do to get it?

[Dan516]

I have no idea what this question means, sorry

I have travelled extensively to the USA and have had no trouble before. 

[Dan516]

Can anyone help? This is not a roaming issue. I just need to speak to someone!!!!

EE are rubbish!

[XRaySpeX]

You are stuck in USA & can't make calls. How is that not a roaming issue?

You state "I have roaming" & so I'm asking you on what basis are you able to say that?

To actually speak to someone you would need to call CS. No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are.

[Dan516]

I have roaming enabled and (apparently) a plan which allows for roaming.

So how can I speak to someone if I my phone won't call EE?