Stuck in USA ee are rubbish!

[Dan516]

I am stuck in the USA and can’t make calls to ee and need to urgently. There is no way to contact ee. 
an awful provider cutting corners again.

What can I do? 

[Schockwave]

@Dan516 , @Chris_B ,asked a sensible question, which you seem to have failed to answer, wether you made sure that roaming is enabled on your account, as this is also important to rule out the problem you may be having, he was only trying to help, just like most of use do here, as some customers fail to set roaming on their account but believe that making sure data roaming is enabled on their devices means they have roaming enabled on their account, sorry if this appears patronising, but you asked for help, and that is what we are trying to do.

You may also want to switch 5G off, that does seem to work and dial assist in phone settings if on a IPhone, not sure with Android though, as I have never had one.

ESim instead of a physical SIM card will work the same, but not sure that you can activate it whilst out of the UK.

Just reread what you have written, if your ESim has been activated in the UK, then yes it will work without the Physical SIM card, as that is what is probably causing the problem, if they are the same number, as mobile numbers can only be on either an ESim or physical SIM card, but if the numbers are different, then that would not cause the problem, I cannot see how, as that is why we have the possibility of having an ESim and physical SIM card, but they do need to have different numbers on them, hope this helps you.

[bristolian]

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@Dan516 wrote:
I can. I think the issue is the e-sim in my phone is corrupting/corrupted
by the physical sim.

Do you know if I remove the SIM card if I’ll still be able to use the phone
via the Ee e-sim?

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Can you expand on what you mean by one SIM "corrupting" another? A fundamental rule is one number = one SIM, activating one will deactivate any existing SIM.

You've been asked at least 5 times in this thread, whether you followed the text process to enable roaming and also what your basis is, for being so sure roaming is enabled. I don't see a single response to this, and it really is fundamental to your situation.

FYI I assume you're responding to this thread using your phone's email client - the end result is that every post you make is including Gentian's email disclaimer. I presume that's your employer, but you might want to be editing that out.

[Dan516]

Yes and I’ve responded I have roaming set. Apologies if that wasn’t clear.

My company managed to connect someone from ee technical to me. It’s e-sim
corruption from a secondary number 00000000. This is an ee e-sim connected
to my account. Hence my last question.

Let’s see if their suggestion works.

As for ee communication - still bad. I shouldn’t have to drag my company
into this. I’m not impressed with EE.

[Dan516]

Thanks for your contribution and compassion.
I still think he was patronising in his tone. I don’t appreciate that. I’m
just asking for help.

[bristolian]

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@Dan516 wrote:
Yes and I’ve responded I have roaming set. Apologies if that wasn’t clear.

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But this is the point... how or where do you think "roaming is set"? You've not explained what you are meaning by "roaming is set"

I must admit, in all my years of being in support organisations in various roles - I'm lost as to what your eSIM corruption could possibly mean. But it's immaterial - your active SIM needs to have permissions set at EE-UK account level, that when the local foreign network sees your phone trying to connect and asks EE-UK "can this user connect to my network", it is answered in the affirmative.

If it's answered "no", because you don't have roaming enabled, your phone does not get coverage abroad, and the knock-on results are predictable. If it's answered "yes" due to roaming being enabled, your phone gets coverage abroad and the results are equally predictable.

Understanding this is utterly fundamental, and until resolved - you may well keep going round in circles.

As an aside, my reference to your email signature was intended as a warning. Many inexperienced users post from their phone, not realising their email address and/or phone number was being posted on the open internet for all to see... a spammers paradise.

[Dan516]

Yes I have roaming enabled. I am running a business in the USA.

[XRaySpeX]

Still no answer to Q asked in post 2 & repeated interminably since 😞 !

Based on the symptoms experienced by OP we can only presume the answer is "No" & OP is not prepared to do anything about it.

[bristolian]

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@Dan516 wrote:
Yes I have roaming enabled.

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Exactly my point, and that of other posters in this thread. I won't be participating in this thread any further.

Good luck resolving your issue.

[XRaySpeX]

+1

[Dan516]

Thank you!