Roaming not activated in Grenada

Davesargent · ‎16-01-2025

Neither of my mobiles will connect to the local networks in Grenada. I only need voice and SMS not data H. I can't call customer services because I don't have a working phone. How do I get it turned on?

XRaySpeX · ‎16-01-2025

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Schockwave · ‎16-01-2025

Hello @Davesargent ,

Welcome to the community,

Did you receive the welcome message from EE?

If you did not and are on contract, did you enable roaming on your devices before going abroad?

Have you used your SIM card in the UK before travelling abroad?

Are you on contract or pay as you go?

Ways to contact EE, see my signature.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

bristolian · ‎16-01-2025

@Davesargent wrote:

Neither of my mobiles will connect to the local networks in Grenada. I only need voice and SMS not data H

Whether or not you need data is immaterial - you need a mobile network connection to use any one of calls, texts or data.

Use the advice already posted to get international roaming enabled on your SIM.