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Calls uk to Portugal

lindaottwat1950
Explorer

If you receive a call from uk while in Portugal does the caller get charged international ?

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

A caller to your mobile number pays whatever their provider charges to call a UK-EE-mobile number. It would be unfair to do anything else, otherwise callers will never know what a call will cost before they dial.

Whether you answer that call in Portsmouth, Peterborough or Perth is immaterial. If you answer that call in Portugal, you pay the incoming international leg, which within the EU is either a £2.47/day charge or inclusive within a roaming pass option.

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@lindaottwat1950  No.   The caller will pay the what ever they have setup to use the device while there.  It could be a roaming pass or the daily rate.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

A caller to your mobile number pays whatever their provider charges to call a UK-EE-mobile number. It would be unfair to do anything else, otherwise callers will never know what a call will cost before they dial.

Whether you answer that call in Portsmouth, Peterborough or Perth is immaterial. If you answer that call in Portugal, you pay the incoming international leg, which within the EU is either a £2.47/day charge or inclusive within a roaming pass option.

many thanks