Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 10560 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 8244 Views
  • 4 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 71368 Views
  • 290 replies
  • 89 Helpful

Using phone abroad

Hi,  in Lanzarote and I’m trying to pay my phone but have tried for 3 days now  going on the app and calling won’t go through…. There is litrally no where for me to turn Iv tried everything…. Is there a number to call we if your abroad?? ….

Roaming problem in Canada

I went to Canada yesterday, my phone shows "SOS" only for my EE SIM. I didn't buy any roaming package before I left. I only need to receive calls and text in Canada, what should I do now?

Hamarch by Investigator
  • 544 Views
  • 2 replies
  • 1 Helpful

Unable to Roam in Spain

I have the EU add on but still unable to connect to any network in Spain. Didn’t receive the Welcome to EE in Spain text either.Tried turning off/on and toggling Aeroplane Mode but nothing. Cannot send any texts to 150 either.Works fine when connecte...

JHWright by Visitor
  • 515 Views
  • 1 replies
  • 0 Helpful

Resolved! Add Roam Abroad While Abroad

Hi,My current plan which includes roam abroad pass will change to a sim only plan while I’m in the USA. Is it possible to add roam abroad to the sim only plan while overseas. I read somewhere that it can only be added before departure. 

Frester by Established Contributor
  • 820 Views
  • 6 replies
  • 2 Helpful

Overseas

Hi all, I want to travel to outside the EU, what should I do to keep to be able to use EE with my data plan?Appreciate your guidance 

H-Sp9876 by Visitor
  • 525 Views
  • 2 replies
  • 3 Helpful

Mobile cost

Hi, I part live in Spain & part in uk.my current plan is costing way to much, before I purchase a look at a Spanish phone contract is their anything you have available as at present it cost me on average an extra £50 pr month

Roaming abroad

Im in thailand and i am unable to add a date to account 

Vic98 by Visitor
  • 526 Views
  • 1 replies
  • 1 Helpful

Resolved! PIN entry and menu selections do not work in Egypt

I have a problem whilst roaming in Egypt. Whilst I can make and receive calls I cannot access voicemails because when asked to enter my PIN the system does not recognised that I am pressing the buttons. I have also tried calling 150 but the first req...

daheel by Investigator
  • 946 Views
  • 5 replies
  • 2 Helpful

Resolved! PAYG ROAMING OUTSIDE EU

Hello Im off to Dubai in just over a week and looking to either get PAYG or monthly Roaming in zone b and for calls and taxts.I currently have Smart 5G Hub Business Device Essentials MBB Unltd and want to add roaming to Dubai to it. Please could you ...