Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 7021 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 6555 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 62814 Views
  • 290 replies
  • 89 Helpful

unable to call while roaming

I have the roaming addon for the month, and my data is working ok. None of my calls are connecting, just says call failed. I have increased my spending cap, but calls to the UK wont connect. I've turned on roaming settings, I can also not call usa nu...

thortain by Investigator
  • 1559 Views
  • 14 replies
  • 7 Helpful

Resolved! Roaming

Cwmdu by Explorer
  • 658 Views
  • 4 replies
  • 5 Helpful

Call from NHS while in EU

Hello,Anyone got experience of being called from the NHS while abroad? I'm travelling to Switzerland shortly with my iphone when I'm due to receive a telephone consultation. I've set Roaming on  and plan to buy the £25 monthly roaming pass which I un...

ERose1 by Investigator
  • 804 Views
  • 6 replies
  • 3 Helpful

Data and calls in turkey

Hi I’m in turkey I have no data no calls no txted received or outgoing 

11Rr by Visitor
  • 414 Views
  • 1 replies
  • 1 Helpful

Resolved! No Mobile data in Slovenia

I've paid £25 for a monthly roaming pass. I'm in Slovenia with a good signal from Mobitel (automatically selected). My wife gets data on her 5G phone but I get nothing on my 4G phone. I've tried all the other networks - no luck. Any ideas?  The £25 a...

Roaming in St Lucia

I had pretty much the same question, and the page for St Lucia doesn't actually give the costs for roaming... https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/stlucia The EE website, however, indicated a daily charge of 'just' £6.74 a day...

EAB25 by Established Contributor
  • 2495 Views
  • 12 replies
  • 5 Helpful

Resolved! Roam Abroad Pass

I’ve just arrived in Canada today having purchased the Roam Abroad Pass and same thing, it won’t connect to any network and have tried all the things mentioned above. Help would be appreciated. 

Jimraff by Investigator
  • 1017 Views
  • 4 replies
  • 4 Helpful

Resolved! Roaming & SMS’s not received

Hi, I’m on monthly contract for my EE sim. I’m in South Africa and not getting SMS’s to me today. I can send fine and received a few last week but none since. Please advise so I can receive urgently needed OTP SMS’s.

Coypu by Investigator
  • 588 Views
  • 3 replies
  • 2 Helpful