Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 6160 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 6264 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

EE_Beach_7328.jpg
JordanTA by EE Knowledge Specialist
  • 59933 Views
  • 290 replies
  • 89 Helpful

Gifted Data Not Working in Europe

Hi,I am on holiday and ran out of data, my dad sent me 40GB but for some reason I can’t use it! My roaming is on and my EE account says I have 40GB to use but still got a text saying that I ran out of data - there’s no way I used 40GB in 30 minutes! ...

Cmay04 by Investigator
  • 802 Views
  • 9 replies
  • 1 Helpful

Roam Abroad Pass

I'm trying to apply for a Roam Abroad Pass as I'll be visiting three EU countries over a period of 15 days. It would appear the process only allows me to enter one country and not all of the three I intend to visit. Is there any way around this?

Tombster by Explorer
  • 686 Views
  • 4 replies
  • 4 Helpful

Roaming in romania

Hi , why may sim card  is not working any more in Romania,  despite recharging the sim card, I can't receive phone calls,  I can't call customer service,  ? 

Resolved! EU Roaming

Is Norway included in the the EU roaming package

ToonDop by Explorer
  • 546 Views
  • 2 replies
  • 1 Helpful

Did you get sorted ..happens to me also

Cheryl59 by Visitor
  • 397 Views
  • 1 replies
  • 0 Helpful

Can't call

Hi, I have the same problem, can’t even ring important services.  They still haven’t fixed it!

McBurnil by Investigator
  • 344 Views
  • 2 replies
  • 0 Helpful

Resolved! Roam like home: EU. Does it charge for each country?

Hi all! As per the attached image with a pay as you go subscription plan, if I pay the 10 pounds say in Germany for a week, will those be valid for another EU country like Austria during that same week? Or will I have to pay again? Thanks.  

Screenshot_2024-09-11-07-58-39-30.jpg

Mobile usage abroad

I purchased a roaming abroad package earlier on in the year and went to France for a month - all was well. My roaming package allows use in Australia so I continued to pay for the package knowing that I was coming to Australia in September 2024. Havi...

Resolved! USA roaming pass

I added the Roaming Pass £25 before leaving the UK. I am now in the USA and I am not getting any mobile data to work, yes I switched phone on and off and yes mobile data is on.