Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 13002 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 9765 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 79810 Views
  • 290 replies
  • 89 Helpful

Data add on for use when I travel to Australia ?

I wish to add extra data to my existing SIM only pay monthly plan on a temporary basis whilst visiting Australia for a few weeks later this month.An EE adviser that I spoke to today told me that it is possible to do so but I must buy the add-on befor...

gumdrop61 by Investigator
  • 3413 Views
  • 16 replies
  • 3 Helpful

£300 overcharge for data roaming

Spoken to various EE customer service advisors who have each confirmed that my all inclusive roaming extra means I can use my plan data as normal in EU and USA (plus a couple of other places).So to my surprise I received notification of a £300 overch...

Abbyx0 by Investigator
  • 1837 Views
  • 8 replies
  • 1 Helpful

Resolved! Roam Abroad Pass Morocco

Hi, I always use the Roam abroad pass when I go away. Is it correct you can't pay the £25 for the month for this for Morocco? Thanks for any help you can give me.

Resolved! USA Roaming charge.

Is it correct that having previously paid £25 for a month of USA roaming it will now cost £100?

Fen5 by Visitor
  • 643 Views
  • 1 replies
  • 0 Helpful

SIM is not working internationally!

Hello allplease helpI got a SIM card; activated it in London then I travelledIt doesnt work: no calls or data; just receive SMS! I cant login into app because data is not workingdont know what to do! I just want it to work normally abroad; i am curre...

Resolved! Roaming plans

Does Zone one in the roaming plans cover Barbados and the US Virgin Islands ?

diddlyf by Investigator
  • 664 Views
  • 2 replies
  • 1 Helpful

Roam Abroaf

I have just arrived in Australia for a month and would like to purchase a Roam Abroad Pass. Have received texts from EE but instructions don’t seem to work. Can anyone give me simple instructions please.Wilson

Resolved! When Roaming, are data speeds limited?

O2 have some tariffs that include roaming in places like the USA and Australia, however it says speeds are limited to 2MBPS...!Do EE have such a limit when roaming, if you have the All Rounder/Full Works plan?

martin2345uk by Established Contributor
  • 1009 Views
  • 3 replies
  • 3 Helpful

Resolved! Roam Abroad Pass

Hi, I'm wondering whether the 25£ Roam Abroad Pass for a month was discontinued?I am traveling to Portugal next week, but I cannot find it on the site (which is very confusing and difficult to navigate), so, I have no idea how to buy the pass, or if ...

iphone

Hey, hope someone can help. I have been away in Germany and while I was there my phone wanted to update its software. Once it had updated, I realised I couldn't make any telephone calls out, couldn't send any text messages or even receive calls on it...