Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 15278 Views
  • 2 replies
  • 13 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 10895 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 83695 Views
  • 290 replies
  • 89 Helpful

Resolved! Roaming charges

Hi, I am travelling Italy, and I don’t want to use the EE plan for the UK here. I turned off the number but already got the message that I will be charged £2.47/day. How can I stop this?  Thank you

Uk > Italy HELP

Heeeelp I’m not tech savvy at all!!!! im in Italy from uk, im pay as you go for data. I’ve been here a month and not been able to do it!!! I’ve got an apple iPhone 13 (I followed the guide and it doesn’t exist on my phone)  I just accidentally bought...

Resolved! No net work coverage in the Caribbean- no option to roam ?

I am currently in Sint Maarten ( Dutch Caribbean) I always roam and I have no coverage ( my husband is with same provider and has coverage) I am not very technical but I know my roaming is on. I also noticed that I did not receive the usual welcome m...

keri16 by Investigator
  • 550 Views
  • 2 replies
  • 1 Helpful

ID24926619 a complaint about overcharging

I was charged for Roaming from June until November when I had only required roaming for April and May.  EE refuse to refund me the £100  they overcharged me.  I am a 75 year old technophobe .  I really don't understand  how to use the system.  Anyway...

Wids by Investigator
  • 826 Views
  • 4 replies
  • 1 Helpful

Roaming is dead for me

I'm in Egypt and my phone won't connect to any local network. On attempted automatic connection to the network it just says failed. On selecting any manual network, it says "Disconnected". When I landed at the airport, I didn't get a text message say...

7 day Roaming pass in USA - data works but can't make calls or texts

Hi - looking for some help please as I'm self employed and trying to work. I'm away - access to Data (I bought a 7 day roaming pack for £25) but since arriving in the USA, I can't make any calls or texts (also can't receive) Help!Using a new Samsung ...

TN14 by Explorer
  • 1618 Views
  • 3 replies
  • 0 Helpful

Can't make or receive calls in Dubai

Hello,In Dubai and can't seem to make or receive any calls on my iPhone.  I am with EE and the help line number doesn't connect...

Lisa340 by Explorer
  • 2162 Views
  • 3 replies
  • 1 Helpful

Turkey

Hi I'm in Turkey and paid for 7 days service ams can't make out bound calls 

sim problems

Hi.I am currently abroad, before I left the UK I added data roaming for a week. This has been working fine until recently where the data has been turning on and off. I've tried to call customer services but it seems like I'm not able to make any call...

shirab1 by Explorer
  • 592 Views
  • 3 replies
  • 0 Helpful