Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 8032 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 6960 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 64179 Views
  • 290 replies
  • 89 Helpful

International calls are barred

Hi Leanne please help?? I have received the message international calls are barred. I’m in Portugal have roaming set up and sufficient spend cap but cannot phone home (UK)

D-9 by Visitor
  • 495 Views
  • 1 replies
  • 1 Helpful

Apple Watch Roaming in the EU

When checking the EE app it tells me that I can use roaming on my Apple Watch that I have a plan with EE for. This however doesn’t seem to be working and checking previous posts here just now after arriving abroad it seems that EE did not used to sup...

Using phone while in the USA

I am in the USA and have a roaming add on enabled. Data and texts seem to work fine but I need to be able to call back to the UK. Everytime I try to call a UK number the phone cuts off. People in the UK can sometimes call me but might have to attempt...

Resolved! Activate roaming abroad

Quick question - how do I activate roaming abroad at the 2.47 per day? Going to France for a 5 days next week. I've tried the the link in the texts sent by EE but it keeps saying something gone wrong!

rob9669 by Visitor
  • 514 Views
  • 1 replies
  • 1 Helpful

Can’t call 0330 from abroad

Calling these numbers from USA - I have a roaming add on… but answers with various different messages - music, recorded person asking me to state my name etc.. why is this? It should be the same as in the uk??

leanaugh by Investigator
  • 3663 Views
  • 9 replies
  • 4 Helpful

Resolved! Roaming in Russia

Hello,I am travelling to Moscow Russia. Can I use roaming there? How to switch it on in Russia?Thank you,   

elenatoo by Valued Contributor
  • 1218 Views
  • 2 replies
  • 2 Helpful

Resolved! Data Only SIM Speed

Hi,I am considering buying a EE SIM to use in my Mobile Router.  I read through the T&C's for the PAYG and Pay Monthly Data Laptop and Dongle plans (from August 2024) and there is no information in there regarding data speeds and prioritization.  I v...

MrWB by Investigator
  • 3945 Views
  • 8 replies
  • 3 Helpful

Resolved! Extra charges for using WhatsApp while Roaming in Spain

I have the £20/m month roaming pass for use while I'm in Spain for 2 months. I expected to be able to use WhatsApp without charge. Then I read that I may be charged extra to use this app while Roaming abroad and am rather confused as to exactly what ...

karis6197 by Established Contributor
  • 5018 Views
  • 6 replies
  • 4 Helpful