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Reached Spend Cap message - Unable to make roaming calls

Jonhad33
Investigator
Investigator

Any ideas ? Have never had roaming problems and do not have a spend cap (checked EE App) but cannot make any calls in USA now. Had no problems 4 months ago when here and customer services do not seem to have a clue!



 

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
mnsb
Visitor

Just got back from the US.  Exactly the same problem.  Also, like you, customer services didn't have a clue.

Rach_H
EE Community Support Team

Hi @mnsb 

Welcome to the Community!

Are you able to make callsabroad now you are back, or is this not something you've had a chance to try?

Rach