How to add 7-day Zone 2 pass?

Hallti · ‎01-02-2025

Hi all,y brother's heading to Egypt on Monday (his line is on my account) - am I right in thinking he can only add the 7-day Zone 2 pass once he's landed there? I assume he'll get a text asking him if he wants to add it as a bolt on? Many thanks, Tim 😊

XRaySpeX · ‎01-02-2025

Yes, he'll be offered it when he's there by text.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Northerner · ‎01-02-2025

Hi @Hallti

What is the name of his plan/tariff.

Make sure roaming is activated on his account as well (text ROAMING to 150). Make sure his roaming cap is sufficient.

Costs and add-ons here: https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/egypt

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎01-02-2025

Yes, he'll be offered it when he's there by text.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP