Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Roaming issues

Malc21
Investigator
Investigator

‎30-04-2025 10:24 AM - last edited on ‎30-04-2025 10:43 PM by EE Community Moderator

I contacted EE with this problem on 27/04/25. The complaint is closed. I was told there is an issue and EE are trying to fix it. Told to keep turning phone off and on again which I’ve done several times, still no joy. Used my wife’s phone to call them, she’s on ID mobile. I may join her.

0 Helpful
9 REPLIES 9
EDGC
Explorer

‎30-04-2025 01:46 PM

Hi there I am living in Portugal and I have had no coverage from EE for 3 days now I just got a call from EE they say it should be sorted by 7pm tonight

 

Malc21
Investigator
Investigator
In response to EDGC

‎30-04-2025 08:49 PM

20:45 still getting “Call Failed”
Thanks for the info anyway.
Sent from my iPad
0 Helpful
bristolian
EE Community Star
EE Community Star

‎30-04-2025 09:54 PM

Your posts have been moved into a new thread, so it's not entirely clear what exactly your specific symptoms are. Can you clarify?

That said - try a manual network selection as well as toggling flight mode. Make sure all of the local networks are doing the same.

0 Helpful
Malc21
Investigator
Investigator
In response to bristolian

‎01-05-2025 07:23 AM

Outgoing calls result in “Call Failure”, this was reported to EE on Sunday. I can receive calls, Wi-Fi and data OK. EE said known issue, try to turn off phone, turn on and try again. Received message from forum that it would be fixed by 19:00 Wednesday. Still not working this morning. Tried Network Selection auto off
Sent from my iPad.
0 Helpful
Malc21
Investigator
Investigator
In response to EDGC

‎01-05-2025 06:21 PM

No service by 19:00 yesterday, still not working today, did you have any luck?
Sent from my iPad
0 Helpful
EDGC
Explorer

‎01-05-2025 06:32 PM

No and I am completely fed up!!!!

0 Helpful
Malc21
Investigator
Investigator

‎02-05-2025 07:59 AM

Does anyone believe that EE don’t have a solution for this after all this time, are they even investigating it?

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to Malc21

‎02-05-2025 08:09 AM

@Malc21 wrote:

Does anyone believe that EE don’t have a solution for this after all this time, are they even investigating it?

It's quite common for issues such as this, to lie with third parties. EE don't control the entire call-flow from end-end and the direct investigation may well lie outside their direct control.

0 Helpful
pwalk
Established Contributor
Established Contributor
In response to Malc21

‎02-05-2025 08:38 AM

I don't know what to think about it. All I can say I stayed with EE mainly because of roaming deal I was offered which turned out not to be working as it should the one time I needed it. I'll be leaving EE in 4 months when my contract is up.

0 Helpful