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Re: Csn anyone explain what has happened to EU roaming , and the Roam Travel Pass?

ferval77
Visitor

Went to Czeck Republic 1 month ago and ROAMEU7D £10 ... did not work > No internet

Went to Czeck Republic 1 month ago and ROAMDATA £10 ... did not work > No internet

Went to Brussels last week ROAMEU1D £2.5 .... did not work > No internet

What is going on?  it use to work Perfectly in the past

Next week going to Portugal .... is it working?

The following to Spain .... is it working?

3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

Hello @ferval77 ,

Welcome to the community,

You need to receive the welcome message from EE, then you can purchase the pass via the welcome message.

I would advise you to take a read here:

https://community.ee.co.uk/t5/Roaming/EE-Roaming-Help-when-abroad-with-your-EE-phone-or-device/td-p/...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Dode_
Established Contributor
Established Contributor

Back from Spain a couple of weeks ago and it worked a treat. Seven day Pass.

Ali_A
EE Community Support Team

Hi @ferval77 

The Daily and week pass allow you to use your existing allowance abroad. You must have an active 30-Day plan/Saver plan to opt in to these charges.

You can find more information on how the passes work at Pay as you go charges for roaming in the EU

Ali