No APP access to apply add on

law25 · ‎17-03-2026

Im in USA and trying to set up a zone 1 day pass but cant access APP

XRaySpeX · ‎17-03-2026

@law25 : Did you receive a Welcome text upon arrival?

Visit http://add-on.ee.co.uk/purchase when not connected to WiFi to buy the pass.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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law25 · ‎17-03-2026

Yes we received welcome text but it wouldn't let's us add on. I will
therefore be requesting a refund for these charges if they are more than a
days roaming cost

Schockwave · ‎17-03-2026

@law25 , are you able to buy the pass now during UK working time? It looks like you were trying at night time UK time and that could be the reason, app was being updated, so should work now.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.