Is the freephone number free from outside the UK?

Go to solution
NJ59
Visitor

‎09-03-2025 01:21 PM

Can anyone confirm whether the freephone numbers are genuinely free when calling from outside the UK?

We are outside our contract coverage area.

My husband's phone was stolen & we need to report it.  We don't want to be charged an arm & a leg.

0 Helpful
1 SOLUTION

Accepted Solutions
Go to solution
Matt_124
Star Contributor
Star Contributor

‎09-03-2025 01:32 PM

Is it an 0800 number? If so, you could call using a VOIP service such as Skype, this would be 100% free over WiFi.

View solution in original post

3 REPLIES 3
Go to solution
Matt_124
Star Contributor
Star Contributor

‎09-03-2025 01:32 PM

Is it an 0800 number? If so, you could call using a VOIP service such as Skype, this would be 100% free over WiFi.

Go to solution
XRaySpeX
EE Community Star
EE Community Star

‎09-03-2025 05:15 PM

What do you consider is your contract coverage area? The UK, the UK & EU or someplace else?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Go to solution
bristolian
EE Community Star
EE Community Star

‎09-03-2025 05:46 PM

UK 0800 numbers are only required to be free from within the UK.

Foreign networks are not required to route to these numbers, let alone do so FOC.

Most companies offer 01,02,03 or (in the case of mobile networks) or 07 numbers for international callers - publicised in +44 (0) format for ease.