Inclusive Extra Inclusive Extra ROAM ABROAD Pass

[TEMENORGE]

I want to just add it and be able to use my Internet in USA

[Katie_B]

Hi @TEMENORGE. 

Thanks for coming here. 

Are you currently abroad or in the UK?

Katie

[TEMENORGE]

Currently abroad

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[Katie_B]

Thanks for confirming @TEMENORGE. 

Did you activate roaming before leaving the UK by texting ROAMING to 150?

When you landed in the United States did you receive a welcome text?

Speak soon, 

Katie

[TEMENORGE]

Yes I did
I was in US till 2nd April and just returned on 22nd and did text but
unfortunately my Inclusive Extra which allowed me to use the data I had
been using monthly before doesn't work. I was forced to pay 5 pounds for
just 24 hour

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[Katie_B]

Hi @TEMENORGE. 

Does the Roaming Pass show active within your EE account online?

Is your plan a Full Works plan?

Katie

[TEMENORGE]

Currently in USA

[TEMENORGE]

It showed active for EE and also I was able to use the Internet yesterday because I paid the £5 for 24 hours but I used to have it monthly as part of my plan . But it just disappeared in the 20 days I left and returned 

[TEMENORGE]

It showed active for EE and also I was able to use the Internet yesterday because I paid the £5 for 24 hours but I used to have it monthly as part of my plan . But it just disappeared in the 20 days I left and returned 

[TEMENORGE]

Yes , full works plan