Inclusive Extra Inclusive Extra ROAM ABROAD Pass

[TEMENORGE]

I want to just add it and be able to use my Internet in USA

[TEMENORGE]

Yes I did activate 

[Peter_W]

Hey @TEMENORGE, if you have signal and are able to do so, what happens if you try sending PICK to 150?

Peter

[TEMENORGE]

I did send PICK to 150 and followed it with ROAM , Next YES but at the end of that I got a message that read as such "Sorry we were unable to complete your request . Please try again later or if it continue to receive this message call us on 150"

[TEMENORGE]

I did send *PICK to 150* and followed it with *ROAM* , *Next YES* but at
the end of that I got a message that read as such *"Sorry we were unable to
complete your request . Please try again later or if it continue to receive
this message call us on 150"*

This has continued since 22nd unless I pay $5 for 24 hour internet

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[Peter_W · Accepted solution]

Thanks for giving that a try @TEMENORGE.

If you have access to the app, can you select Manage Add-ons > Inclusive Extras > Manage Inclusive Extra?
It should let you view and change this here. 

If you still continue to struggle from there, you can reach out to our team from any network abroad on +44 7953 966 250, or you can also call from a service like Skype on +44 800 079 8586.

Peter

[TEMENORGE]

I removed CAP on my phone to $ 40 in order to enable me to call, but the
problem is anytime I call it just hang up by itself.

I have called both numbers so many times. I tried chatting with the team on
ee website, but they keep telling them they are not in a position to do
such thing except through this line

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[TEMENORGE]

I removed CAP on my phone to $ 40 in order to enable me to call, but the problem is anytime I call it just hang up by itself.

I have called both numbers so many times. I tried chatting with the team on ee website, but they keep telling them they are not in a position to do such thing except through this line.

On the app I only see possibility to have 5 pounds for 24hours or to have 25 pounds for 1 week. There isn't anything monthly or as I use to have until the 2nd of April when I travelled back to UK

[Matt_124]

It sounds like you're in the Roaming tool within the app, instead you need to go to:

Mobile Add-ons > View Inclusive Extras > Change Inclusive Extra

And this should allow you to switch to the ROW Roaming Pass which would cover Zone 1 usage, including the USA.

[TEMENORGE]

I just did and what I see is "unlimited minutes, unlimited texts and data allowance in EU" and * indicating that I can only change after 9 May

[TEMENORGE]

I just did and what I see is "unlimited minutes,unlimited texts and data
allowance in EU" and * indicating that I can only change after 9 May

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