The EE Community

Why would my broadband band bill increase by £8

Delivery

Ordered an IPhone 16 Pro Max yesterday and the delivery driver knocked on my door today and asked for the pin I was supposed to be send and the pin never got sent to my number or email address like it said it would and so my delivery got denied and c...

HR Contact for Reference

Hi, I was given an email address for my future employer to forward a reference via private message a few weeks ago, however the reference has still not been returned. Is there a contact number I can call to chase this. Thanks. 

Images/videos not loading on social media sites

I have a really weird issue and im hoping someone may be able to come up with a solution. Essentially when im on mobile data images/videos will randomly stop loading on sites like X & Facebook, this happens for about 30seconds then they load again, t...

Slow browsing, loading images videos on social media

Hello, i bought new sim and i am keep facing this strange issue like i am getting good speed but when it comes to browsing website even like wikipedia, and loading images and videos on social apps it is like speed is only about 1mb i got new sim port...

Phone won't work unless its connected to wifi

I upgraded my SIM only contract in November 24 and since then the signal issues I've had have gotten much worse. Every time I'm away from a WiFi connection my phone simply has no signal. I missed several important calls (1 was an emergency) all becau...

Poor speeds via extender

I'm on Full Fibre Giabit* with Smart Hub Plus and extender. The EE app says the main hub is getting 927mbps/108 mbps, however when stand close to the main hub my iPhone only shows sub 600mbps, and when connected with ethernet cable to macbook get bes...

Account Manager in App

How do you add an Account Manager in the EE App?We were speaking to EE on phone earlier and the account is in name of someone who is not able to be speaking to them everytime and numerous time they have given permission for a particular relative to s...

Unable to load right now

Hi all when I try to login to my ee app it logs me straight back out, and also when I log in to the EE website and click on my profile it just says “we can’t load this right now” and I can’t access my account to check my bills etc…. id appreciate any...

Sorry, something went wrong on our end

Everytime I try to log into my ee app or the ee website I get this message.  This has happened since I migrated from BT to EE broadband 3 weeks ago when my BT contract expired.  I already had ee mobile before migration that worked well.  How do I res...