Can’t call uk from Portugal

Tony2464 · ‎01-05-2025

Still unable to make mobile calls out of Portugal on EE, can only receive them

XRaySpeX · ‎01-05-2025

It is well publicised in the News that there is a major power supply issue in the Iberian peninsula. This will obviously affect the local mobile networks. There is nowt EE can do to help there. Contact your local council (conselho) & find out what they are doing about it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Lesley_W · ‎02-05-2025

Hi @Tony2464

Thanks for coming to our community.

I'm sorry you are having trouble making calls. I've sent you a private message so I can get some information.

Lesley

Whythis · ‎03-05-2025

I also have the same issue, can't make outgoing calls to UK landlines or mobiles, but can receive calls and text messages. At present I'm using the NOS / EE network, NOS is a major communications company in Portugal, surely EE can contact NOS requesting them to check their network.

Lesley_W · ‎03-05-2025

Hi @Whythis

Have you spoken to our technical team about this yet? If so did they take some details to investigate this?

Lesley

bristolian · ‎03-05-2025

@Whythis wrote:

surely EE can contact NOS requesting them to check their network.

What makes you think that comms are not underway between networks?