Can’t call uk from Portugal

[Tony2464]

Still unable to make mobile calls out of Portugal on EE, can only receive them

[XRaySpeX]

It is well publicised in the News that there is a major power supply issue in the Iberian peninsula. This will obviously affect the local mobile networks. There is nowt EE can do to help there. Contact your local council (conselho) & find out what they are doing about it.

[Lesley_W]

Hi @Tony2464 
 

Thanks for coming to our community.

I'm sorry you are having trouble making calls. I've sent you a private message so I can get some information.

Lesley

[Whythis]

I also have the same issue, can't make outgoing calls to UK landlines or mobiles, but can receive calls and text messages. At present I'm using the NOS / EE network, NOS is a major communications company in Portugal, surely EE can contact NOS requesting them to check their network.

[Lesley_W]

Hi @Whythis 

Have you spoken to our technical team about this yet? If so did they take some details to investigate this?

Lesley

[bristolian]

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@Whythis wrote:

surely EE can contact NOS requesting them to check their network.

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What makes you think that comms are not underway between networks?

[Whythis]

Lesley, I'm unable to make any outgoing calls at present, perhaps you could ask your technical teams to contact me.

I have restarted my phone, powered down my phone and removing the sim card, unfortunately no change.

[Rach_H]

We're not able to arrange call backs from here @Whythis, though it is unlikely you'd be able to receive a call if our team were able to do so.

Are you able to reach out to our team using a friend or family member's phone?

Rach

[XRaySpeX]

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.