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Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

7124 Posts

Mobile Data

A place to ask questions and share tips about using mobile data.

2077 Posts

SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

3894 Posts

Activity in Mobile Services

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3G shutdown

I did not get any notification about 3G shutting down. I have been happily sending texts but today discovered I can no longer call out or receive calls. I texted "handset" to 150 and was told that my handset does support 4G - but it's been working on...

Cymraeg24 by • Investigator
  • 62 Views
  • 11 replies
  • 0 Helpful

Coverage in Hornchurch

Update: 18 April 2024 Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located two potential areas for a new mast, one permanent mast and a temporary mast to restore coverage as qui...

Leanne_T by • EE Community Support Team
  • 3022 Views
  • 41 replies
  • 66 Helpful

PAYG? Have we purchased the wrong sim?

I am mobile phone inept.  I have no idea what I am doing with them.  My partner has purchased a very simple phone in an attempt to emulate the setup I have.  What I have, is an Alcatel PAYG mobile phone that remains active, and retains credit, as lon...

MKJ by • Investigator
  • 7 Views
  • 0 replies
  • 0 Helpful

EE blocking Amazon Verification Codes

I am unable to update my Amazon password or connect to my Alexa as both require a verification code from Amazon, spoke with Amazon who went through lengthy checks, all correct their end of they are saying EE need to remove blocks? I can see this has ...

Bel64 by • Investigator
  • 869 Views
  • 16 replies
  • 1 Helpful

Resolved! EE has let us down badly

On around the 8th of April while in Portugal, I suddenly got a message "NO SIM CARD" on my android phone.Managed to speak to customer service on my wife's phone who determined it was defunct and agreed to send me a new one to my home address in UK - ...

Business Caller ID - mobile

I’m trying to understand Business Caller ID, which I’ve apparently been enrolled into. Is this really as simple as an automated directory  look up or are there some security features built in?If a fraudster is spoofing a number, will Business Caller ...

network coverage

Hi, I have 5g and a full signal but my I phone 14 will not allow me to load any apps that require signal. I have tried turning it on and off multiple time and checked to see if there is coverage in my area. There is coverage and turning it off and on...

eSIM No Signal

I activated my eSIM from the EE app yesterday on my new iPhone 15 plus. All worked and it said the mobile data plan was accepted. The eSIM says 'on'. However, still no signal? EE have been no help at all on live chat. I've restarted the phone, toggle...

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