Abroad and can’t access my sim card

[Handoud]

I am abroad. I could not access my account. I paid my bill through the bank but now I can’t take calls or anything. I tried to change network selection as it worked before. But it didn’t work this time

[XRaySpeX]

@Handoud : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[Handoud]

Thank you for your reply.

I am on a plan but not on direct debit. So I had to transfer money to ee as I tried to text and call buf failed. I have used my sim in the uk dor 3 years now and haven’t face any issues when I was using pay as go it all started when I a subscribed to a plan. Last time I fixed it when I selected the network manually but this time it didn’t work. 

[Christopher_G]

Hi @Handoud 

Welcome to the community.

Whereabouts in the world are you? Do you have roaming included in your plan for that country, or are you paying for an add-on?

Do you know if your services have been restricted because of the payment problem that you've had?

Chris

[Schockwave]

@Handoud , did you enable roaming on your account before going abroad? This, you would need to do if on contract., that is a monthly payment.