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wont top up

lauradec86
Visitor

‎23-11-2023 05:33 PM

im £40 in credit and my package was meant to renew today, but it didn't renew as text says i need to top up. the money is in the account for them to have but for some reason its not recognizing it? i've had account for years with no issue with top ups.

0 Helpful
2 REPLIES 2
Christopher_G
EE Community Support Team

‎24-11-2023 08:26 AM

Hi @lauradec86 

Welcome to the community

Could you try texting NOW to 150 please?

Chris

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎24-11-2023 01:48 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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