think i got scammed by EE

dmw032611 · ‎01-07-2026

I brought a top up this morninf it took my money and now its tellinf me i never did that i have all the reciepts , ice tried contactinf and they wont pick up lol

Chris_B · ‎01-07-2026

@dmw032611 Have you tried restarting the device. And as you have a receipt have you applied that top up if you purchased a voucher?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎01-07-2026

@dmw032611 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

dmw032611 · ‎01-07-2026

i had an online receipt, and ive restarted my phone 3 times aswell

dmw032611 · ‎01-07-2026

just says the last time i topped up was last month when thats obvs not true

Peter_W · ‎01-07-2026

Welcome to the Community, @dmw032611

Where exactly did you buy your top-up from?

Was this done via the EE website / 150, or from elsewhere such as a supermarket, cash point or third party website?

Peter

dmw032611 · ‎01-07-2026

via the EE website