I want to change my plan to another of the same cost but my existing plan only just renewed and I don’t want to be charged twice; I also want to know if my existing boosts will transfer over to the new plan.
I have just spent literally hours trying to navigate the ee app and website to update my payment card and email address, and I am seriously close to going into full autistic meltdown over how difficult these processes have been.
I am doubly neurodivergent and physically disabled, trying to deal with very stressful life admin, and one of my parents recently passed away very suddenly, I really can’t cope with this on top of all that, so I’m hoping someone can give me a clear answer.
