Community Activity

I am in the States

I have bought a weeks pass for £25 pounds to use in the States. It worked for a couple of days, including a trip to New York. I went again today and found that nothing works. I can't navigate around, I can't use e tickets and I can't make phone calls...

Openreach do not want to be reached.

I got a 'reminder' from Openreach to sign and return a works permission form.This was done three days ago and I don't see a way of contacting Openreach.Text message failed and most of their 'help' pages tell people to contact their internet supplier....

gfb8846 by Contributor
  • 25 Views
  • 3 replies
  • 1 Helpful

Sim Only Delivery

I ordered a new Sim Only card on 20th May and it still has not arrived. As it’s Royal Mail 2nd Class, I have no way of tracking the order.Is 9 days or 6 working days normal for delivery?

Birthday Marketing Text

Hi,I’ve received a text offering me a discount on tech purchased through EE for my birthday.Is this a scam? I have contacted EE by phone today who have assured me they didn’t send this text but if so then this is concerning as it appears as though t...

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ml28 by Explorer
  • 18 Views
  • 2 replies
  • 0 Helpful

Help! You closed my account

So I’m out of the UK again until next month and had arranged to go back to pay as you go. However it says my account is now closed!!there is no live chat on the app and I am barred from calling!!! Help. 

malicious sim swapping

What measures EE takes to prevent malicious sim swapping when hackers pretend to be customers aiming to breach the 2FA mechanism?I tried to ask the company directly, but there is no suitable category to ask in writing, only to call or send a letter. ...

Elvira77 by Investigator
  • 6233 Views
  • 24 replies
  • 10 Helpful

Barely usable internet for about a week

I am located in North Bristol. My household has 5 mobiles on EE (3 Android and 2 iPhone). We have 5G SIMs. I also have a (work-supplied) Mobile Broadband router. It's in my loft and connected to an external antenna that is mounted above my roofline.F...

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Mobile Broadband Data

Top up 2 days ago … confirmed 1 day ago .. message saying ‘active’previous top up ran out today .. message saying ‘data has been used .. need to top up ‘ went to app … shows 15GB STILL WAITING.. although countdown has begun Q: HOW do I activate my ne...