unused number and top-up

[Warber]

I have an unused number since 2019 which has not been topped up since then. I live overseas and will be in the UK next week. I inserted the sim card and tried to top up but do not receive the code to confirm. Is this number still valid?

Thanks

[Chris_B]

@Warber  that Sim card will no longer be valid you’ll need a new one.

[Warber]

Makes sense - thanks so much. Only hope now I still have, and can transfer, that old number (somehow doubt that 🙂

[XRaySpeX]

Your old no. has gone for good as you didn't use it for years.

EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Warber]

Got it, thanks

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.