I recently topped up £10. It was credited from my bank but on my ee app, it says 0 balance. Tried texting "BALANCE" to 150 but still says I dont have balance.
Did you buy a pack/plan when you topped up? If so then that is what the credit has been used for.
Try texting AL to 150 and see what it sends back - do you have any data etc?
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No. I was actually trying to buy data since I don't have any anymore. That's why I topped ao I can buy a pack yet nothing was showing in my account but my bank says it was credited.
If I solved your issue, please click the solution button below!
If you found my post useful, click the thumbs up button!
To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a 
