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problems activating sim abroad.

Nico46
Visitor

‎24-01-2026 01:53 PM

I bought new sim in the UK, I didn't top-up and also think I didn't activate and I flew back to Poland and now I'm not able to do anything, no calls or send SMS or even how to top up. 

 

Can someone help me resolve this issue?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎24-01-2026 01:56 PM

@Nico46 : To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Schockwave
EE Community Star
EE Community Star

‎24-01-2026 05:10 PM

@Nico46 if you have a friend in the UK, you could send the SIM card back to the UK and that person can activate it for you, by making a chargeable call or text and then send it back to you, or wait until you return to the UK to get it activated, as they first need to be activated in the UK.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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