problem with using simcard abroard

highlander926 · ‎17-12-2023

hello

I am using my EE sim card abroad, which only receives SMS, and I can not make any calls or send SMS with my SIM card. All incoming calls are also not working, as I asked here in the past. I know after six months of inactivity, the sim card will be deactivated by the EE, and I should do something that is chargeable to prevent it.

But I can not do anything chargeable for now. I topup my sim card with 5 pounds every 3-4 months, but I can not send SMS or make or receive calls and I just receive SMS, which is free in roaming

I need to know just to top up and not use credits. Can save my SIM card from deactivation?

XRaySpeX · ‎17-12-2023

@highlander926 : Where are you abroad?

Do you have any PAYG credit on your SIM?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

highlander926 · ‎18-12-2023

yes

i just top up my sim card every 3-4 months, and now I have £12 on my account, which I can not use in any way, and I just can top up more later

Is a top-up enough to keep the Simcard alive?

Christopher_G · ‎18-12-2023

Hi @highlander926

Any chargeable activity will keep the SIM out of hibernation. These include: making a call, sending a text, data usage, top ups and buying a pack.

Have you tried manually connecting to a different available network?

Chris