31-01-2026 11:29 AM
Hi from EE. As you haven't made a call, sent a text, used some data or topped up, you will now lose any remaining credit (as per our terms and conditions). Your service will also be disconnected within the next three months and we'll text you beforehand to let you know. Please call us on 150 if you would like to discuss this.
I can't even call the support as all outgoing calls are barred. Anyway to recover?
Solved! See the answer below or view the solution in context.
01-02-2026 07:56 AM
Hello @gooooz.
No posts have been deleted I have removed these from quarantine now. They must have flagged for review with a mobile number being in your post.
We have no account access here on the community so unable to remove your account out hibernation, this would need to be done by our customer care team.
Do you have access to another phone to call?
Katie