09-10-2024 11:42 AM
i topped up my EE sim card but when trying to buy a pack it keeps saying prepaid packs error,im trying to use the credit i have on my sim account to purchase the pack,i also tried using bank card
Solved! See the answer below or view the solution in context.
14-10-2024 10:06 AM
idid what you said and contacted services and yes it was in hibernation mode so they`ve reactivated the sim and im good to go,thanks so much
14-10-2024 10:09 AM
Brilliant, thanks for the update @mockno1.
I'm glad to hear it is all sorted.
You just need to make sure there is some chargeable usage once every 6 months to keep it from going into hibernation, but even if it does, you can call up again to have it activated again within 3 months.
Michael