buying a pack

[mockno1]

i topped up my EE sim card but when trying to buy a pack it keeps saying prepaid packs error,im trying to use the credit i have on my sim account to purchase the pack,i also tried using bank card

[mockno1 · Accepted solution]

idid what you said and contacted services and yes it was in hibernation mode so they`ve reactivated the sim and im good to go,thanks so much

[Michael_D]

Brilliant, thanks for the update @mockno1.

I'm glad to hear it is all sorted.

You just need to make sure there is some chargeable usage once every 6 months to keep it from going into hibernation, but even if it does, you can call up again to have it activated again within 3 months.

Michael