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buying a pack

mockno1
Investigator
Investigator

i topped up my EE sim card but when trying to buy a pack it keeps saying prepaid packs error,im trying to use the credit i have on my sim account to purchase the pack,i also tried using bank card

11 REPLIES 11

idid what you said and contacted services and yes it was in hibernation mode so they`ve reactivated the sim and im good to go,thanks so much

Michael_D
EE Community Support Team

Brilliant, thanks for the update @mockno1.

I'm glad to hear it is all sorted.

You just need to make sure there is some chargeable usage once every 6 months to keep it from going into hibernation, but even if it does, you can call up again to have it activated again within 3 months.

Michael