Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

PAYG SIM card expiry

Hi, I'm overseas and I have an EE (4G PAYG) sim card with credit, which is still new in the packet (purchased in Jan/2022). I plan to use it when I return to the UK later this year, so I would like to ask how long new PAYG sim cards remain valid? Th...

Wrong pack added

I needed to top up so I spent £30 on a new pack through the app. Unfortunately, I forgot to change the pack from a £15 to a £30 pack. I've only just realised this as my data is nearly gone. I have £15 of the original £30 left but will lose 60gb of d...

Adding a SIM to my account

Bought 2 Sims from Tescos. One for me: setup and working. Found a page on my ee account to add the number for the second sim for my daughter. Nowhere in my account is there a page for adding credit. I can only add credit to my phone number. So att...

Top up query

I am new to EE since I bought a GPS watch for my son. I thought I had topped up the sim with £10 but it says I have £0.00 credit, but a pack that will expire in 30 days. How do I get a simple top up that works until it runs out, rather than signin...

I have topped up my pay as you go sim

I have topped up my pay as you go sim ready for when my pack runs out in a couple of days but I’m wanting to cancel this sim now is there any way I can get the money back

I believe my pay as you go may be in hibernation, but I can't reach anyone.

I am abroad and unable to text 150 (error - 10) or call to figure this out, but I believe my number may have gone into hibernation. I have recently topped up but still unable to call or make texts.I was originally told by a salesman that my PAYG numb...

Transfer from T-Mobile

Can I transfer my old number to a new phone without going into a store? I have been trying to contact 150 but they are very busy

Porting contract number to PAYG

I called 150 from what is now a PAYG number to get it ported onto an existing line on my contract, got cut off during the call and now when I try to call back its saying "not registered on network". Can an EE agent please advise what to do?

£10 everything pack not renewing

I have 3 mobile numbers on my account, all with a £10 everything pack. One number has failed to renew the pack despite there being more than adequate funds on the account. Please help !

Order History

If I'm misinformed about this please enlighten me but it seems there's no ability to get a statement or a purchase history or such like in regard to top-ups. There's some people who might want to see "official evidence" I spent the money I did on top...