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Top up problem

Kievan99
Explorer

‎31-07-2022 01:48 PM

2 days ago I paid for a £10 top up pack and the money has been taken out of my account. But when I text 150 for BA for balance update, it doesn’t show that my phone has been topped up and isn’t even coming up on top up history. So I paid £10 for no services. 

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2 REPLIES 2
Kievan99
Explorer

‎31-07-2022 01:51 PM

2 days ago I paid for a £10 top up pack and the money has been taken out of my account. But when I text 150 for BA for balance update, it doesn’t show that my phone has been topped up and isn’t even coming up on top up history. So I paid £10 for no services.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎31-07-2022 01:51 PM

@Kievan99 : What does your online MyEE say about your current Pack, allowances & credit? It'll be on the landing or My EE Mobile page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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