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Will my data roll over if I switch from £15 pack to £10 one?

sakinamaster
Visitor

Hey everyone! So I’m currently on the £15 EE subscription pack (25 GB + 50 GB bonus data) and it expires on 27 October.

I’ve barely used any of it because I’ve got Wi-Fi basically everywhere at uni, so I decided to stop my £15 pack from auto-renewing since I plan to switch to the £10 pack instead.

I’m just a bit confused about how rollover works when you change packs. If I buy the £10 pack before my current one ends, will it just queue and start after the 27th, or will it start right away?

And since I’ve turned off auto-renew, will that affect my data rollover — like, will my unused data still carry over, or does EE treat that as a cancellation?

Also, does bonus data (like the extra 50 GB) roll over, or only the main allowance?

Would really appreciate if anyone from EE could clear this up before I buy the new pack!

Thanks in advance!

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@sakinamaster : A no. of Qs there:

  1. Switching between any packs over £5 still allows rollover
  2. If you buy the £10 pack now it will queue & wait until the present pack expires.
  3. Auto renew or not does not affect rollover
  4. Only the residue of the main pack data rolls over.

About Data Rollover

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

@sakinamaster : A no. of Qs there:

  1. Switching between any packs over £5 still allows rollover
  2. If you buy the £10 pack now it will queue & wait until the present pack expires.
  3. Auto renew or not does not affect rollover
  4. Only the residue of the main pack data rolls over.

About Data Rollover

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP