Where to see the break down of my usage

[frederickhunter]

Good morning.

When I log-in, at https://ee.co.uk/manage I see the option "View full usage" but it is takes me to https://ee.co.uk/plans-subscriptions/mobile"" which has no breakdown of my usage. Previously I could see my usage including how many minutes, and to whom I had called. On this "Plan subscriptions - mobile" page this is not available, and it is only possible to see the final amount remaining. 

Does anyone know where should I go to see my full usage via the website?

When I go to the previously suggested page https://ee.co.uk/app/landing-payg, it get the message: 

We're updating a few things right now

We're working hard to get it up and running. Please try again later.

[354-]

@Wozza_1  - thanks for sharing. Yes, I too have a legacy pack, free boosts every 3 months; keep chipping away for the Megabytes!

[blogs1]

OK perhaps mine is a legacy pack too as I get 3 monthly boosts also. I choose minutes  rather than data but same principle

[354-]

@blogs1 - thanks for sharing, yes keep chipping away at the boosts!

[blogs1]

I’m still getting contacted by the tech team every week/10 days. I share some stuff when they want to track the log-in but still no solution 😞

[mikes2400]

I haven't been able to see my usage for months on the EE website. Have given up -I can see from replies that nobody at EE is interested.

[LINDA112]

It's really annoying!

[354-]

Hopefully the function will emerge in June!

[AW107]

I use very little data, merely occasionally checking emails, my original pack allowance of 50mb was usually enough 99 times out of 100. Over the many many years I have been with EE I have built up an allowance 20x times that to 1000Mb, but I frequently Run-Out for No Valid reason. EE have suspiciously Removed the view Data usage function in “myee”, so I can’t check anything!

customer service have now become quite rude and ignorantly say you cannot have this information about your own account. They also tell lies about where “I” have used my Data allowance, iCloud back-up - NO, it’s turned off, background App refresh - NO, it’s turned off, etc, etc

Is anyone else having this problem?

Thanks to spoons for Wi-Fi connection as EE stole my Data Again!

[Northerner]

Hi @AW107 

Data usage is back and forth not just one way. You should be able to check on your phone what data was used and by what apps and services.

Honestly 50mb I am surprised you can even check emails.

Thanks 

[Rach_H]

Hi all,

Thanks so much for your patience with this.

If you go to Manage > Mobile & SIMs > Credit (this tile will only show if you have credit remaining > History and recent activity > Recent Activity, then this will show the credit you have remaining. 

You'll also be able to see your remaining balance for your active pack. 

Rach