Where to see the break down of my usage

[frederickhunter]

Good morning.

When I log-in, at https://ee.co.uk/manage I see the option "View full usage" but it is takes me to https://ee.co.uk/plans-subscriptions/mobile"" which has no breakdown of my usage. Previously I could see my usage including how many minutes, and to whom I had called. On this "Plan subscriptions - mobile" page this is not available, and it is only possible to see the final amount remaining. 

Does anyone know where should I go to see my full usage via the website?

When I go to the previously suggested page https://ee.co.uk/app/landing-payg, it get the message: 

We're updating a few things right now

We're working hard to get it up and running. Please try again later.

[E-lektronix]

Hi Peter, I don't think it's a "single user fault" as 2 forum threads raising the same issue have been viewed over 1000 times.

It worked fine before when the main page was  https://myaccount.ee.co.uk/app/landing-payg (that's what I've got bookmarked) but now that link redirects to https://ee.co.uk/plans-subscriptions/mobile 

Can we get a working "View usage" button again, that shows an itemised call & txt history? Or could you share a link to the correct page.

Thanks.

[354-]

It is a very useful feature, hopefully it is unavailable because they are enhancing the feature. It seem to be about 2 weeks ago that particular webpage and dashboard seems to have vanished on my payg account.

Also the the previous web page/dashboard section with free boost panel/tiles seem to be have been replaced by a different information graphic for free boost counts, multiple rocket images in a teal coloured outline. The add-ons page seems to have a different layout too. 

[blogs1]

Yes same for me, I like to track phone usage for PAYG phone and this has been missing for nearly a month on the website and like others I get routed to the same page saying it is being worked upon. It would good to reinstate this as soon as practical and I assume this has been affected by an upgrade to something else. Like others it doesn’t seem to be a single user issue, but a wider issue

[Ritu_D]

Hi @blogs1 

Thank you for reaching out here on the community.

I would definitely recommend Contacting our tech guides, they will be able to take a look into this further for you. 

Thanks 

Ritu 

[blogs1]

Already done Ritu and they can’t help. They suspected it was an upgrade issue also

[Ritu_D]

Hi @blogs1 

Thank you for giving me that update. 

I am sorry the outcome was not as expected, did our tech guides run through any steps with you or advice what to do next? 

Thanks 

Ritu

[colinz]

Hi, 
Until early February 2026 I have been able to view my itemised PAYG usages (e.g., international calls, texts, pack purchases) on ee website from a specific page (https://ee.co.uk/app/landing-payg). However, since about two weeks ago, that page has stopped being accessible and it is automatically redirected to (https://ee.co.uk/plans-subscriptions/mobile).

I have found a similar report here (https://community.ee.co.uk/t5/Pay-as-you-go/Where-to-see-the-break-down-of-my-usage/m-p/1583983) and believe this is exactly the same problem. However, unlike in that post, my issue is still unresolved after 2 weeks.

[XRaySpeX]

As for that other thread you found, it is still not resolved for anyone on PAYG.

[Tommy794]

how to see usage? i press contact us and returns me back to community? for real?

[Tommy794]

Peter! defintiverly is not just taht user, i have this issues for months.. how can you guys not even notice? i will be formalizing a formal complaint regarding this as you dont allow me to see my own usage. no matter how. i cant contact you guys, you just send me to community in circles. in community you say contact us, then i go there, says contact community.. and so on. useless