Where to see the break down of my usage

[frederickhunter]

Good morning.

When I log-in, at https://ee.co.uk/manage I see the option "View full usage" but it is takes me to https://ee.co.uk/plans-subscriptions/mobile"" which has no breakdown of my usage. Previously I could see my usage including how many minutes, and to whom I had called. On this "Plan subscriptions - mobile" page this is not available, and it is only possible to see the final amount remaining. 

Does anyone know where should I go to see my full usage via the website?

When I go to the previously suggested page https://ee.co.uk/app/landing-payg, it get the message: 

We're updating a few things right now

We're working hard to get it up and running. Please try again later.

[LINDA112]

Has this been fixed yet? Online usage details have been missing for about a  month

[Rach_H]

Hi @LINDA112,

Welcome back to the Community!

I'd recommend reaching out to our team, and they will be able to highlight that you're having trouble with this, so our team can work to get this fixed.

Rach

[E-lektronix]

It's not working for me either, did you have any luck? 

Seems like the site has been redesigned recently & clicking on "View full details" just redirects to https://ee.co.uk/plans-subscriptions/mobile where there's no call or txt history.

[E-lektronix]

Hi Peter, I don't think it's a "single user fault" as 2 forum threads raising the same issue have been viewed over 1000 times.

It worked fine before when the main page was  https://myaccount.ee.co.uk/app/landing-payg (that's what I've got bookmarked) but now that link redirects to https://ee.co.uk/plans-subscriptions/mobile 

Can we get a working "View usage" button again, that shows an itemised call & txt history? Or could you share a link to the correct page.

Thanks.

[354-]

It is a very useful feature, hopefully it is unavailable because they are enhancing the feature. It seem to be about 2 weeks ago that particular webpage and dashboard seems to have vanished on my payg account.

Also the the previous web page/dashboard section with free boost panel/tiles seem to be have been replaced by a different information graphic for free boost counts, multiple rocket images in a teal coloured outline. The add-ons page seems to have a different layout too. 

[blogs1]

Yes same for me, I like to track phone usage for PAYG phone and this has been missing for nearly a month on the website and like others I get routed to the same page saying it is being worked upon. It would good to reinstate this as soon as practical and I assume this has been affected by an upgrade to something else. Like others it doesn’t seem to be a single user issue, but a wider issue

[Ritu_D]

Hi @blogs1 

Thank you for reaching out here on the community.

I would definitely recommend Contacting our tech guides, they will be able to take a look into this further for you. 

Thanks 

Ritu 

[blogs1]

Already done Ritu and they can’t help. They suspected it was an upgrade issue also

[Ritu_D]

Hi @blogs1 

Thank you for giving me that update. 

I am sorry the outcome was not as expected, did our tech guides run through any steps with you or advice what to do next? 

Thanks 

Ritu

[Tommy794]

how to see usage? i press contact us and returns me back to community? for real?