Where to see the break down of my usage

[frederickhunter]

Good morning.

When I log-in, at https://ee.co.uk/manage I see the option "View full usage" but it is takes me to https://ee.co.uk/plans-subscriptions/mobile"" which has no breakdown of my usage. Previously I could see my usage including how many minutes, and to whom I had called. On this "Plan subscriptions - mobile" page this is not available, and it is only possible to see the final amount remaining. 

Does anyone know where should I go to see my full usage via the website?

When I go to the previously suggested page https://ee.co.uk/app/landing-payg, it get the message: 

We're updating a few things right now

We're working hard to get it up and running. Please try again later.

[Peter_W]

Thanks @XRaySpeX, I'll do a bit more digging, and if needs be I'll reach out to grab a few more details.

Peter

[Peter_W]

@XRaySpeX @frederickhunter I've just sent you both a private message so we can take a few more details around this. 

Peter

[AS0]

@XRaySpeX you're right, it keeps changing. Today clicking on "manage account" will take you to where clicking on "view full usage" would take you which is "plan subscriptions"!

[AS0]

@Rach_H Thanks, but after a month, the issue is not solved. Now not only clicking on "view full usage" still takes you to a wrong place (plan subscriptions), but also clicking on "manage account" is doing the same. There should be someone in the relevant team who checks the final product (website, app etc) working properly before  releasing the changes on the main platforms, no?

[AS0]

https://ee.co.uk/app/landing-payg

[XRaySpeX]

@Peter_W : Aside from View Usage still missing there are too many paths to arrive at the same page or feature. There should be a unique path to answer "I want to do this", e.g. there are 3 or 4 links to get to buy add-ons.

I notice today that online EE is bit more robust & doesn't often just stick at a page with nowt useful on it bar your unwanted adverts. It is still awfully slow to display pages, usually showing it greyed out for a few secs. before coming into focus.

[Peter_W]

Thanks for flagging this one, @XRaySpeX.

I reported the examples flagged to our support teams, and after some investigation they found that we'd not seen any similar reports and would require further examples.

The OP also fed back to me that things began working as they should again a few days later.

Their recommendation in the short term was anyone affected would be best getting in touch to flag it as a single user fault, but if we did see further examples it could possibly be raised again as a wider issue. 

Peter

[LINDA112]

Has this been fixed yet? Online usage details have been missing for about a  month

[Rach_H]

Hi @LINDA112,

Welcome back to the Community!

I'd recommend reaching out to our team, and they will be able to highlight that you're having trouble with this, so our team can work to get this fixed.

Rach

[E-lektronix]

It's not working for me either, did you have any luck? 

Seems like the site has been redesigned recently & clicking on "View full details" just redirects to https://ee.co.uk/plans-subscriptions/mobile where there's no call or txt history.