Unable to send text or make calls in South Korea

[Fhrnd]

Hi,

Im in South Korea, and strangely I can receive texts or calls but I can't send texts or make calls.

I have enough credits on my PAYG simcard and I have no problems back in the UK.

I did select the mobile network automatically in the connections settings, and successfully register on the selected network.

My connectivity bars on the top of the screen are fine as well.

Sending any text to 150 does not work either. I get error "failed to send message"

I installed the EE app but there is no settings that allows me to troubleshoot this issue.

I dont know what to do. Please help.

Thanks.

[Leanne_T]

Hi @Fhrnd 

I am sorry, you would need to give us a call. You can use a third party calling app such as Skype if this helps. 

Leanne.

[bristolian]

Just to clarify earlier responses, roaming connectivity is already proven by the ability to receive calls.

The symptoms are broadly consistent with an international call bar being active, Testing using an alternative local network, if it were possible, would prove whether this is an EE/UK-account issue.