Unable to link sim to my account

[Abbieheron1]

I have recently ordered a new sim online and I am trying to link it to my account and it says “please try again later” it has said this for a couple of days? Any advice?

[Leanne_T]

Hi @Abbieheron1 

Thanks for coming here. 

Is the SIM card pay as you go or pay monthly? 

Do you have an existing EE account? 

Leanne 🙂

[lovepsalm]

I faced the same problem as yours. And as I checked, this issue trouble few people here for the

past few months. wasting time to look for how to make payment.

[Katie_B]

Hi @lovepsalm. 

Are you looking to link your SIM to an existing EE account?

Speak soon, 

Katie

[Rachlh]

Hi, I am having the same problem, I have a prepaid data sim in a TPlink WiFi router and when I try to link the phone number to my account and I enter the passcode, it says having trouble finding my product, can you help?

[James_B]

Hi @Rachlh,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems linking your account. 

Please get in touch with Customer Care and a member of the team will be happy to link it manually for you.

Thanks

James