Unable to buy a subscription pack due to blocked content warning

[vandewnj]

[SquirrelPi]

I've tried different browsers, devices, clearing cache/cookies all on WiFi. I've just tried on my phone using 4G as well.

I don't have a different card to try, but users on other posts say that doesn't work anyway.

I have also tried just topping up with the new card (rather than updating the card for a data pack plan) but the same issue arises.

However, I have now found a Forum post with a "solution" - contact technical support:

Solved: Payer authentication not working - The EE Community

[Peter_W]

Thanks for confirming those details for me @SquirrelPi.

Am I correct in thinking you're logged into your account when trying this? 

If you give the fast payment option a try, do you see the same error message?

This will add credit to your account and should allow you to purchase a pack, but I'm just trying to establish if this error is linked to your account specifically, or your connection full stop.

Peter

[SquirrelPi]

Hi Peter, that worked for a standard top-up. Technical support put me onto PAYG team to update details. Sounds like the issue is perhaps with accounts that have not been fully registered with an address.

[Peter_W]

I'm glad to hear that option worked and you've got our team on the case @SquirrelPi.

Please let us know how you get on too 😊

Peter

[SquirrelPi]

This issue is still ongoing, so I keep having to manually top up £10 and not benefit from the 10% discount for setting up a recurring card payment. As asked by a user here, is the developer team actively trying to fix this? As far as I can tell it the problem has been ongoing since at least April 2023.

[Ali_A]

@SquirrelPi 

Thanks for keeping up updated. The Pay as you go Customer Care team will be able to set this up for you if you give them a call and request to set up recurring card payment. 

You can find out more at Setting up card payments for pay as you go mobile. 

Ali

[SquirrelPi]

Thanks Ali, but I already did this in August and every month since the payment "wasn't successful".

[Ali_A]

@SquirrelPi 

It would definitely be worth giving the team a call back to let them know. 

They will check to make sure all the details are set up correctly and complete full registration if needed. 

It may just be a case of resetting the regular payment on our end.

Ali