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Cannot get a new subscription pack

MH974
Visitor

‎22-07-2024 08:13 AM

Hi,

I have been trying to add a subscription pack but I keep getting the same problem. I get the following message:

Additional payer authentication required to complete your payment

And then the content is blocked 🚫  I have tried using Chrome and Edge and nothing seems to work. How can I resolve this problem?

Thanks in advance for any advice/help

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎22-07-2024 10:50 AM

Hi @MH974 

Thanks for coming here. 

Are you logged into your EE account when you get this message? 

If you text ALL PACKS to 150 and follow the reply to set up the pack you would like, does this work for you? 

Leanne.