Re: can't subscribe to packs

RAJUBID
Explorer

I am having the same issue with subscription. 

7 REPLIES 7
Leanne_T
EE Community Support Team

Hi @RAJUBID 

Thanks for coming here 🙂

Can you text BALANCE to 150 and let me know the full reply? 

Leanne 🙂

I am in greece so texts to 150 are failing.
Leanne_T
EE Community Support Team

Hi @RAJUBID 

When was the last time you used the SIM card for a chargeable call or text or topped up the account? 

Leanne.

I used it in September last year
XRaySpeX
EE Community Star
EE Community Star

@RAJUBID : Looks like your PAYG SIM has gone into hibernation due to a long period of non-use. You might just be in time to get it back.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Hi

Leanne_T
EE Community Support Team

Hi @Filip23 

Do you have a query we can help you with? 

Leanne 🙂