Re: can't subscribe to packs
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19-06-2024 10:28 PM
I am having the same issue with subscription.
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20-06-2024 07:46 AM
Hi @RAJUBID
Thanks for coming here 🙂
Can you text BALANCE to 150 and let me know the full reply?
Leanne 🙂
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20-06-2024 08:01 AM
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20-06-2024 08:13 AM
Hi @RAJUBID
When was the last time you used the SIM card for a chargeable call or text or topped up the account?
Leanne.
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20-06-2024 08:22 AM
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20-06-2024 09:16 AM
@RAJUBID : Looks like your PAYG SIM has gone into hibernation due to a long period of non-use. You might just be in time to get it back.
EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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22-07-2024 09:48 AM
Hi
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22-07-2024 10:35 AM
