19-06-2024 10:28 PM
I am having the same issue with subscription.
20-06-2024 07:46 AM
Hi @RAJUBID
Thanks for coming here 🙂
Can you text BALANCE to 150 and let me know the full reply?
Leanne 🙂
20-06-2024 08:01 AM
20-06-2024 08:13 AM
Hi @RAJUBID
When was the last time you used the SIM card for a chargeable call or text or topped up the account?
Leanne.
20-06-2024 08:22 AM
20-06-2024 09:16 AM
@RAJUBID : Looks like your PAYG SIM has gone into hibernation due to a long period of non-use. You might just be in time to get it back.
EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
22-07-2024 09:48 AM
Hi
22-07-2024 10:35 AM