Unable to buy a subscription pack due to blocked content warning

[vandewnj]

[vandewnj]

I'm having this same problem. Really poor locating this thread but not finding a solution. As a new EE user I am sorely disappointed in the lack of action and customer service displayed here.

[Christopher_G]

Hi @vandewnj 

Are you able to use this Fast Payment service? Could you try on a couple of different devices or browsers, just to see if it allows you to do it please?

Chris

[Christopher_G]

Hi @vandewnj 

Welcome to the community.

Are you able to try doing this on a different device or browser please? Let me know if it works any better.

Chris

[vandewnj]

Hi Chris,

I've tried it on multiple browsers (Chrome, Edge) and on multiple devices (Android Phone, Windows 11 PC and another laptop running Windows 10). Trying to do a top up via the Web also raises the same problem... I am left having to top up via phone which is time consuming and not intuitive. I'm missing out on the convenience and discount of being able to setup my subscription  to automatically renew.

Thanks in advance for any consideration.

Nick

[XRaySpeX]

Did you have a look at your banking app at that time to see if it was asking you to confirm the transaction?

[SquirrelPi]

I have the same issue, and have yet to find a solution across three Community Forum posts! Finally have an excuse to leave EE.

[SquirrelPi]

This issue has come up in multiple forum posts over the past year and the website has still not been fixed! I don't have this issue anywhere else. Have also tried clearing cache/cookies/history, different browsers and devices. Don't have a second card but based on what other users have said in other posts that doesn't help either.

[Peter_W]

He there @SquirrelPi, thanks for reaching out to us about this. 

Like @Christopher_G mentioned earlier in this thread, have you tried to make this purchase using a different device or browser? 

Are you always using your EE connection when trying this too, or have you tried it whilst connected to other networks such as WiFi?

Peter

[Peter_W]

Good morning @SquirrelPi 

I've replied to your post about this on the other thread discussing these issues 😊

Peter