Unable to Buy Pack Abroad

dudely · ‎22-10-2023

Hi all,

I am currently living aboard for a few years and maintaining my UK number. I have previously Top-Up and bought Pack through my EE account online every few months to keep my number. However, this time, I managed to top up but I am unable to buy a pack and I have stopped receiving text. I suspect it my number might have gone into hibernation even though I do have a chargeable activity every 179 days. Is there a reinstate my UK number?

Chris_B · ‎22-10-2023

@dudely You need to call customer service for this.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎22-10-2023

@dudely You need to call customer service for this.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Katie_B · ‎23-10-2023

Hello @dudely.

Thanks for coming here.

@Chris_B is right, if your number is in hibernation then you will need to speak with our customer care team who can reactivate your number.

Katie