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Ukraine sudden price change - free to £5 per 15mb

Username1384
Investigator
Investigator

I’m quite upset. I live in Ukraine and my phone has given me free data for almost two years, which is vital to me with local networks patchy. It has just been cut with no warning. I would be happy to pay for the connection it’s not about it being free - it’s that it’s been cut with no warning leaving me stuck near the front line with no internet at all. I topped up and that doesn’t work (so now I wasted £10 for no reason at all) - it says I have to buy an add on for over £5 for 15mb that lasts 24 hrs. How can it go from free to £5 per 15mb plus pack!!!!? This is incredibly expensive and I can’t afford that. You’ve really left me in the lurch with currently no way to even access a local sim. I’m sorry by who can afford this rate? 

15 REPLIES 15

PAYG packs are useless in the Ukraine anyway as it's not in EU.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I refer you again to my original post. 

bristolian
EE Community Star
EE Community Star

The published charges were zero-rated for nigh-on 2 years, I would be interested in seeing any promo material that suggested there was never an end-date for the promotion or that it was an indefinite offer.

Yes, what about it? You said "packs"! Only PAYG has packs. So why buy 1 in Ukraine?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

No one is calling it a promotion. What is hard to understand about this? I live most of the time and work in a war. Changing sims all the time is a pain - my bank and security apps only work with the UK sim. I have been locked out of my bank so many times  as result, something that could have bad consequences. For the last two years my UK sim working here was an amazing lifeline for me. Now I am out in a dangerous place and suddenly with no warning no internet. IF THEY TOLD ME BEFOREHAND I WOULD HAVE MADE SURE I HAD ANOTHER OPTION, OBVIOUSLY. And to add to it, the only option they offer is wildly expensive and out of my price range. All they had to do is send a text to let people know so they weren’t suddenly left with no internet in perhaps a dangerous situation. 

it’s not about free, it’s about it working. I’m happy to pay, hence why I bought a pack to try and bring it back, but to go from free to £5 per 15MB with no warning is insane. Who can afford that? AGAIN, WHY WAS THERE NOT A TEXT OR COMMUNICATION JUST TO LET PEOPLE KNOW THE CONNECTION WAS ENDING? 

 

additionally, I have now wasted money on a pack that is useless to me BECAUSE THERE WAS NO WARNING THAT THE INTERNET CONNECTION WAS ENDING so I bought one to try and revive it - my previous pack from a trip to the UK ran out on the same day it stopped working.  AGAIN, WHY WAS THERE NOT A TEXT OR COMMUNICATION JUST TO LET PEOPLE KNOW THE CONNECTION WAS ENDING? Seems a basic consideration, especially considering the war situation people in Ukraine live with. 

 

 

Oh god. Go away.