Transaction accepted 10 pounds but failure with charging SIM card
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25-03-2024
08:08 PM
- last edited on
25-03-2024
08:37 PM
by
MikeT
Hi,
I am writing this message because there was no option to call on 0800 956 6042, cuz all workers are busy.
I've received an sms message. I should give more information to finish the order, but my bank has accepted the transfer. I don't know what it could be as I went through all the proceedings of payment of 10 pound for 8gb internet, minutes etc.
In the message above is something about dispatching some parcel, but I don't need an additional SIM card, because I just wanted to charge that one I already have with a number: ***********, and that's pretty much it.
I didn't expect charging a sim card could be so extremely complicated.
May I ask for help with this?
Thank you
Robert
[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
1 REPLY 1
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25-03-2024 11:05 PM
@Robson2024 : Sounds like you ordered a new £10 PAYG SIM, rather than topping-up your existing PAYG SIM with £10.
If you think I helped please feel free to hit the "Thumbs Up" button below.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
